Donor Experience Design

Create unforgettable supporter journeys

Design and implement memorable donor experiences that build emotional connections and drive long-term loyalty.

Common Challenges

  • Generic, impersonal donor communications

  • Inconsistent supporter experience

  • Low donor engagement and retention

  • Lack of meaningful stewardship

Our Solutions

  • Personalised supporter journeys

  • Multi-channel engagement strategies

  • Creative stewardship programs

  • Impact storytelling frameworks

What's Included

  • Journey mapping workshops

  • Personalisation strategies

  • Event experience design

  • Impact communication plans

Key Benefits

  • Higher donor retention

  • Increased lifetime value

  • Stronger emotional connections

  • Enhanced brand loyalty

Success Story: Children's Trust Experience Redesign

National children's charity with declining donor engagement and poor retention rates.

Result:

50% improvement in donor retention and 35% increase in average lifetime value.

Ready to get started?

Let's discuss how our donor experience design services can transform your fundraising results.

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